AVG False Positive acknowledgement re xplorer²

fgagnon

For the record, the following is a copy of Grisoft AVG's response to the subject issue, acknowledging their software reports a false positive on xplorer² ...
(as posted by realmnot earlier today in another thread):

nikos · Moderator Joined: 07 Feb 2002 Posts: 12346 Location: UK

and here's the response I received, stating again their bad:

QT-Pro · Member Joined: 12 Jul 2007 Posts: 67

I went insane with this yesterday. Not only did it keep bothering me with its false trojan horse alert but it also locked the file xplorer2_UC.exe so that I could no longer open it. I reported it too but have not had the courtesy of a reply yet.

As a temporary workaround I reinstalled v1.7.0.3 which at least allows me to use the program. For some reason unknown to me they seem to have targeted v1.7.0.4 only.

nikos · Moderator Joined: 07 Feb 2002 Posts: 12346 Location: UK

this just in: there is a new AVG update out and it doesn't complain about x2 any more -- can somebody confirm?

rattler · Member Joined: 02 Sep 2005 Posts: 26 Location: Arizona

I just updated AVG and it hasn't complained so far.

QT-Pro · Member Joined: 12 Jul 2007 Posts: 67

Just updated AVG and then reinstalled v1.7.0.4. All working correctly again. Smile

dricher · New Member Joined: 02 Jul 2007 Posts: 8

I just downloaded the AVG update and know my x2 works.... Very Happy

nikos · Moderator Joined: 07 Feb 2002 Posts: 12346 Location: UK

good! i'm glad to see the back of this day Smile

thanks to all that didn't lose heart when the powers of evil tried to tarnish x2's good reputation!

fgagnon · Posted: Thu Jul 12, 2007 3:33 pm Post subject:

re: powers of evil Question

It may seem that way, but I consider AVG and Grisoft, to be good (at least well-meaning), to be reasonably responsive, and to be generally competent although imperfect. After all, they did fix their problem within 24 hours.
shrug

nikos · Moderator Joined: 07 Feb 2002 Posts: 12346 Location: UK

if you had to handle all the angry customers that i had to today, you wouldn't be in such an amicable mood Wink

but they (AVG) did react quickly. It was just bad timing that i was releasing the final 1704 as they cocked up their trojan signatures

newtonm · New Member Joined: 12 Jul 2007 Posts: 4

Just for the record.. got back to my office at 21:30 BST and X2 now working just fine. I also have used AVG for some years now and found them to be responsive and reliable, but as you say nikos, bad timing. I also just downloaded the new version yesterday as already advised. Great programme BTW. Even VISTA can't seem to phase (faze?) Wink

it <BG>

eugenemcardle · New Member Joined: 25 Apr 2006 Posts: 14

Now, if only Microsoft were as responsive as Grisoft...........what a world it would be Smile

fgagnon

Even as a non-AVG user, I found a courtesy reply/apology from Grisoft when I opened my email this morning, some 31 hours after had I reported the incident on a Grisoft Sales web-form (the only 'comm-port' into their org. for a non-user that I could find):

[time stamped 13-July-2007, 11:10 CEST]

QT-Pro · Member Joined: 12 Jul 2007 Posts: 67

Amazing! Darina Grigorova sent you that yesterday and today, at long last, she sends me a reply. But look at what she said...

fgagnon · Posted: Fri Jul 13, 2007 2:02 pm Post subject:

My guess is that she is swamped trying to reply to all the false positive reports whether individually, or in groups and does not recognize that the xplorer2 Pro executable can be either xplorer2_UC.exe or xplorer2.exe depending on whether or not the unicode version was installed.

But it is a good thing that she is being thorough and checking all variants without assuming anything. Please send her the file as requested.

You might also want to include a link to this discussion thread for reference. http://netez.com/bbs/viewtopic.php?t=5283
Wink